FAQ
Need help with an order, rental, subscription, or account question?
The best way to reach us is by email at orders@3d-blurayrental.com. We typically respond within one business day.
To help keep rental prices as low as possible, we currently provide support exclusively through email rather than phone support.
Frequently Asked Questions
1. When do you put rentals up for pre-order?
Pre-orders are usually available on our website about one week before the official release date. Ordering during the pre-order stage helps you become one of the first customers to receive the rental when the title releases.
2. Please explain the transaction process.
Once we receive your order, we will mail your rental within 1 business day if it is immediately available. Per-rental customers must return the disc within 7 days after receiving it using the included prepaid envelope to avoid late fees. Subscription customers may keep rentals as long as they wish without due dates or late fees.
3. How long will it take the rental to get to me?
Rentals are shipped by USPS First-Class Mail. Return envelopes are also sent by First-Class Mail. Typical domestic delivery time is about 5–10 business days.
4. How many days do I have before I need to return a rental?
Per-rental customers have 7 days, or one full week, from the day the rental is received. For example, if you receive a rental on Monday 4/2, it should be placed back in the mail by Monday 4/9. You are not responsible for USPS transit time. Subscription customers may keep rentals as long as they wish without due dates or late fees.
5. Where are rentals shipped from?
Rentals are shipped from and returned to the Chicago, IL area.
6. What are your late fees?
Per-rental customers must place rentals back in the mail within 7 days, including weekends and holidays. Late fees after this period are a flat $5 charge to the credit card on file. If a rental has not been returned after 35 days from the ship date, you may be charged the current manufacturer’s suggested retail price or market value. Subscription customers do not have due dates or late fees.
7. How many rentals can I have out at one time?
To help prevent fraud, customers may have up to 16 rentals out at one time. Subscription customers should refer to their plan details for the number of rentals allowed at one time.
8. What if USPS delays my rental?
If you have not received your rental within 14 days from the ship date, you can request a replacement.
9. Why do some rentals cost more than others?
Some titles cost us more to purchase, so their rental price may be higher. As purchase prices change, we may adjust rental prices.
10. If I place an order today, will it ship the same day?
Orders placed by 8:00 AM Central Time, Monday through Friday excluding USPS holidays, may ship the same day if the title is available.
11. Is there a place I can see customer feedback?
Yes. Please visit our customer feedback and discussion link on the About Us page to see what customers have said about us.
12. What obligations do I have as a renter?
Please visit our Terms, Conditions, and Privacy Policy page for more information.
13. Why did I not receive a confirmation email or reply?
Please check your spam folder. If possible, mark emails from orders@3d-blurayrental.com as not spam.
14. The rental does not load or play correctly. What should I do?
Please make sure your player has the latest firmware. You may also gently clean the disc with a soft cloth. If the disc still does not play correctly, you may request a replacement under your Account page.
15. How does the wish list feature work?
The wish list is similar to a queue, but we do not automatically send titles from it. You can add as many titles as you like, then choose which title to rent next when you are ready.
16. How do I change my email address or contact information?
You can change all of this information under your Account page.
17. What if I lost the return envelope?
Please mail the rental back to: 3BR, PO BOX 3050, Naperville, IL 60566.
18. Do you offer phone support?
To keep rental prices low, we provide email support only. Please email orders@3d-blurayrental.com and we will respond within one business day.
19. How do I cancel, upgrade, or downgrade my subscription?
You can do this anytime under Account page. There are no contracts for any of our plans.
20. I forgot my password. How do I get help?
Your email and password are case sensitive. Mobile devices may auto-capitalize entries, so try using both lowercase and capitalized versions. You can also use the lost password link on the website.
21. I am a subscriber and cannot rent a title above $8. Why?
Some higher-cost rentals are not included with subscription plans. These titles must be rented separately on a per-rental basis and are due back within 7 days of receipt.
22. How long are wait times?
Most titles ship within 15-30 days. For some hot titles, wait times can be 30-60 days. We based shipment on order date so the sooner you order, the faster it will ship.
23. How do I check the status of my order?
We will email you within one business day to confirm whether your title has shipped or has a short wait. We will also email you when your rental is returned. Registered customers may also check order details in their account history.